PUB ROTA & STAFF MANAGEMENT SOFTWARE

Pub rota software that costs the week while you are building it.

Drag shifts onto the grid and watch the labour figure move, with real UK employer costs behind it. Then send it for sign-off, route the holiday requests it creates, and keep the right-to-work paperwork in the same place as the person.

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Included. Rotas, holidays and HR are not a separate product.
The Hendra One rota: a week of shifts by staff member, with the running labour cost for the week beside it.
A holiday request on a phone: a week booked off day by day, with a note for the line manager who will approve it.
THE ROTA

Build it, and see what it costs before you publish it.

The point of a rota tool is not prettier printing. It is knowing on Wednesday that next week is £600 over, while there is still time to do something about it.

Drag-and-drop shift building

By department and by day, with the people who can actually work that section.

Live UK labour cost forecast

Employer National Insurance, thresholds and the under-21 zero employer NI band handled properly, rather than a flat percentage guess.

Weekly wet, food and accommodation forecast

Set the revenue expectation alongside the labour figure so the percentage is the number you are managing to.

Change history

Who moved which shift and when, so a disputed change on a Friday has an answer.

Configurable approval chain

Off, one stage or two, each naming a role from the org chart at site or head office level, with approver emails and a head office pending list.

Permissions default to No

Rota and cost visibility is off until granted. Labour cost is not something every account should see by default.
THE ORG CHART UNDERNEATH IT

Departments, seniority, and who covers when the head is away.

Build it once and the rest follows: who approves a holiday, who gets escalated a failed check, what each role can see. Head office sits above the line, single-site departments below it.

The Hendra One company structure builder: head office departments above the line and site departments below, each with its head, assistant and who it reports to.
A staff member's own week on a phone: five shifts with times and breaks, the two days off, and the hours total for the week.
HOLIDAYS AND ABSENCE

Requests route themselves to whoever is actually the approver.

Not a named person on a form. The approval route is derived from the org chart at the moment the request is made: head of department, then their assistant, then up the chain, escalating to a head office role if the chain runs out.

Live routing from the org chart

Because it resolves at request time, someone leaving never leaves a queue of requests pointing at them.

Group-wide holiday view

Head office sees the whole estate’s bookings, so cover gaps across sites are visible before they bite.

Self-service for staff

People check their own entitlement and request without going through a manager to find out the balance.
HIRING AND ONBOARDING

From the offer to the first shift, without a single printed form.

Hospitality hires fast and loses people faster, so the paperwork is usually the bit that slips. This is the whole sequence in one pipeline, and the candidate does their half from a phone, on a link, without an account: because on the day you make the offer they do not have one.

1. The offer

Role, rate, hours and start date, sent as a link the candidate can accept from their phone. You see whether it has been opened, accepted or is still sitting there.

2. The contract

Generated from your own template with the offer terms already filled in. Signed by the candidate and countersigned by you, with every version kept.

3. The starter form

Bank details, emergency contact, tax declaration and dietary or access needs, entered once by the person they belong to instead of transcribed from paper.

4. Right to work

Documents uploaded and recorded against the person, with an expiry date that surfaces before it lapses rather than at the next inspection.

5. References

Requests go out and come back into the same record, so a reference is not an email thread in one manager’s inbox.

6. First shift

When the checklist is complete the account is created, the role is applied from the org chart, and they appear on the rota with the right permissions already set.
THE JOINING BOARD

Everyone who has said yes, and what is still outstanding.

One row per starter, with their first day and how far through the checklist they are. The items marked blocking are the ones that must be done before a first shift, so a right-to-work check never gets discovered on the morning it was needed.

The Hendra One onboarding board: five new starters with their role, site, start date and a checklist progress bar, two of them flagged as having blocking items outstanding.
AND AFTER THEY START

The staff file a pub actually needs to be able to produce.

Most of the value of an HR system is in the twelve months after the hire, when somebody asks for evidence that a policy was read, a probation was reviewed, or a leaver's access was closed.

Probation endings that prompt someone

A probation end date nobody is reminded of is a probation that passes by default. This one surfaces before it lapses.

Policy proof

Which member of staff has read which policy, and when, from the same register the policies are published in.

Training with expiry

A training matrix with renewal dates, so an expired food hygiene certificate is visible before an inspector finds it.

Document store per person

Contracts, certificates and right-to-work scans held privately against the individual, not in a shared drive.

Leavers, closed properly

A leaving process that ends access, keeps the record, and stops the account being the one nobody remembered to disable.

Archive then anonymise

Former members retained for six years and then anonymised, with restore available in the meantime. GDPR retention handled rather than ignored.

Why the rota belongs with the booking system

A rota built in isolation is a guess about demand. The pub that knows it has 140 covers booked for Sunday and 40 for the Tuesday should not be staffing them from memory, and yet in most pubs the person building the rota is working from a different screen to the person taking the bookings, if the rota is not simply a spreadsheet.

Putting them in one system means the labour forecast sits next to the covers forecast, the staff list is the same list that compliance checks are attributed to, and the org chart that routes a holiday request is the same one that decides who gets escalated an out-of-range fridge temperature. There is one answer to who works here, and everything that depends on that answer stays consistent.

Rotas, holidays and HR are part of Hendra One at the same flat £100 per site per month, alongside bookings, guest CRM and compliance.

WHAT OPERATORS ASK

Rota and team questions.

Does the rota show what the week will cost?

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Yes, as you build it. The forecast uses UK employer costs including National Insurance thresholds, and it applies the under-21 zero employer NI band correctly, which is where most spreadsheet rotas overstate the cost of younger staff.

Can rotas be signed off before staff see them?

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Yes. Sign-off is configurable: off, one stage or two, with each stage naming a role from the org chart at site or head office level. Approvers are emailed, and head office gets a list of what is still pending.

How are holiday requests routed?

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Approvers are derived live from the org chart: head of department, then their assistant, then up the chain, escalating to a head office role if it runs out. Because it resolves at request time, a leaver never needs their queue reassigned.

Does it keep right-to-work records?

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Yes. There is a right-to-work register with document expiry tracking, alongside a staff document store, contract version history and countersigning, all with an audit trail.

Can we run recruitment and onboarding in it too?

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Yes. There is an onboarding pipeline covering offers, contracts and starter forms, with candidate-facing links that need no account, references, probation endings and a leavers process.

Does a new starter need an account before they can fill anything in?

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No, and that is deliberate. The offer, the contract signature and the starter form all work from a single-use link they can open on a phone. The account is only created when they are ready to start, at which point their role from the org chart decides what they can see.

What happens to the onboarding paperwork once they have started?

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It stays on their staff record. The signed contract keeps its version history, the right-to-work documents keep their expiry dates, and the starter form details populate the record rather than being retyped. Nothing has to be filed anywhere separately.

See it running on your own menus and your own tables.

A 30-minute walkthrough with someone who has run a service, not a sales deck.

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